Privacy Policy

In this Privacy Policy: “Balance Victoria”, “we”, “our”, and “us” means Balance Victoria.

National Privacy Principles

Balance Victoria is bound by the National Privacy Principles.
 

What type of information does Balance Victoria hold?

The type of information we hold varies depending on the type of product or service we provide to you. For example, Balance Victoria will hold different information about you if you have submitted work on our website that we will hold if you have just provided your name and email when contacting us.

In general, Balance Victoria may hold the following personal information:

• Name and contact details including emails and phone numbers if you provide them

• Your organisation details (if applicable)

• Your Qualifications

How does Balance Victoria use this information?

We use this information to provide a contact reference for submitted work and to be able to contact you for provision of further information relevant to your type of work.

We may also use your contact information to send you notifications about other work published on the website. If you do not want to receive this type of material, tell us and we will stop. Our contact details are set out below.

Does Balance Victoria usually share information with other companies?

Balance Victoria does not usually share information with anyone else other than its internal staff and advisers on a restricted basis. It does share information as required by law e.g. The ATO, Centrelink where there is a correctly authorised request.  We do not sell mailing lists.

When you Submit Work to Balance Victoria’s website you are granting permission for us to publish your work on our website for the public to view.  Balance Victoria may use your workpiece, or extracts, on its website or in printed material for the purpose of providing relevant information pertaining to decentralisation and similar, with appropriate references.

How does Balance Victoria handle a request for access to personal information?

Under the National Privacy Principles you are generally entitled to access the information we hold about you. Where you are entitled to access, the time we require to give you access will depend on the type of information requested. If we can, we will answer your question immediately. We will also try to answer you in the same way that you ask, for example, if you telephone to ask for the information we will, if practicable, give you that information over the telephone. We will generally respond to a written request in writing.

Sometimes, we will ask that you put your request in writing, for example, where you want copies of material or access to older information or files which are not current or it is necessary for us to retain a record of your request. We may also ask you to identify yourself to our satisfaction. If we are entitled under the National Privacy Principles to refuse to give you access, we will tell you and provide reasons.

What if some of the information Balance Victoria holds is wrong?

Please tell us. We want our records to be accurate, complete and up to date. Unless we disagree with you about the accuracy or completeness of a record, we will generally correct it on request, (or suggest alternative arrangements for updating our records). If we disagree with you, we will give you our reasons.
 

How do I make further enquiries or complain about a breach of privacy?

If you require more information about the way Balance Victoria manages personal information or wish to make a complaint about a breach of your privacy, please contact Balance Victoria (see below for details) and ask to speak to our Professional Standards Manager, who is responsible for privacy issues.

How can I contact Balance Victoria?

Write to Us
Professional Standards Manager
Balance Victoria
Level 2, 132-136 Albert Road
South Melbourne, VIC 3205
Email: psm@balancevictoria.com.au
Telephone: 03 8692 5888

Changes to this Privacy Policy

We reserve the right to review and amend this Privacy Policy from time to time and to notify you by posting an updated version on our website.

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